foodpanda buyer spends over S$100 on groceries, solely receives greens & a carton of milk – Mothership.SG » easypakistan

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A woman ordered a prolonged itemizing of groceries on foodpanda solely to go looking out that the majority of her objects weren’t delivered.

She shared her experience with Stomp.

Solely acquired a few objects

The foodpanda individual, solely known as Shine, shared that she had spent a complete of S$107.90 on the net meals and grocery provide platform on May 14.

She ordered white clams, cocktail sausages, hen toes, pork collar shabu shabu, crabstick, banana milk and some greens, amongst completely different groceries.

That’s Shine’s order itemizing, despatched to Stomp.

foodpanda buyer spends over s100 on groceries solely receives greens a carton of milk ac280c293 mothership sg a easypakistanscreenshot 20220514 090953839foodpanda buyer spends over s100 on groceries solely receives greens a carton of milk ac280c293 mothership sg a easypakistan Image taken from Stomp.

Nevertheless when the provision man acquired right here to her door, he was solely holding onto one bag containing greens and a carton of milk.

The remaining objects on the itemizing weren’t delivered, she instructed Stomp.

Consistent with Shine, the provision man talked about that one different driver would ship the remaining of the groceries to her.

Nonetheless, after an hour, there have been no completely different deliveries.

Dissatisfied with customer support

Consistent with Stomp, Shine talked about that foodpanda didn’t refund her the remaining amount owed for the missing objects.

It moreover appeared that the foodpanda customer support one that she spoke to on the platform didn’t confirm on the other provide particular person’s standing, if there was truly one other individual delivering her groceries.

After her chat with the customer support particular person by means of the platform, Shine talked about she was “disenchanted” with foodpanda’s customer support.

A group of screengrabs of the exchanges with the online customer support particular person confirmed that the foodpanda employees member apologised for Shine’s experience and wrote: ” I’ll do my biggest to indicate this experience spherical.”

The customer support employees moreover replied that such incidents mustn’t widespread and promised to look into it.

“I’m pretty shocked to take heed to this as such factors are unusual. Nevertheless we’ll utterly study this issue and see what went improper so that it could be prevented ultimately.”

The foodpanda customer support particular person moreover talked about that the matter had been escalated to their “specialists” for extra investigation nonetheless that may take spherical one to some days.

foodpanda involved with buyer

In response to Mothership‘s queries, a foodpanda spokesperson commented:

“We’re sorry for the decrease than glorious provide expert by our buyer. We’re in the mean time involved alongside along with her to provide a refund, and are moreover investigating the matter internally to be sure that this doesn’t happen as soon as extra. pandamart is meant to be a helpful service for patrons to purchase groceries spherical-the-clock and get them in as fast as half-hour, and that’s undoubtedly not advisor of the fuss-free experience we wish our shoppers to have.”

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{Photograph} by Elianna Friedman on Unsplash

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